This unique and central Training covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this Training is a must-have in any ITIL 4 professional development plan. Professionals will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

• To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
• To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
• The objectives of this course are to:
• Understand the Key Concepts of Direct, Plan & Improve